Scene 1:The Sharma & Sons Pvt. Ltd. boardroom on Monday morning Arjun, the son, said, “Dad, I think we should go digital and put money into e-commerce, modern branding, and automation.”Mr. Sharma, the father, said, “Beta, our customers love the personal touch.” We don’t need all this nice stuff. Arjun said, “But Dad, our competitors […]
(Why the most important talk at work is also the one people try to avoid the most) Scene 1: Meeting Room 3B on a Monday morning Manager: “We need to talk about feedback.”Team Member: [Heart rate goes up three times] “Uh-oh.” “Am I getting fired?”Manager: “No, I’m just giving you some advice to help you […]
In his books “Mastering Emotional Intelligence” and “Navigating Through Emotions” Dr. Pratik P. Surana discusses the “Goldfish Syndrome” and how manipulative leaders use their followers’ emotions to their advantage. Our Collective Memory and Its Discontents Throughout my years of observation, I have noted how leaders who are adept at manipulating others can effortlessly influence their […]
